Nationa bank of Commerce(NBC)
NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products, and services.
The Bank traces its origins to 1967 when the Tanzanian Government nationalised all financial institutions, including banks. In 1991, the banking industry was amended and six years later, in 1997, the institution then known as National Bank of Commerce, was split into three separate entities:
NBC Holding Corporation
National Microfinance Bank (NMB)
NBC (1997) Limited
In 2000, South African financial services group Absa Group Limited acquired a majority stake in NBC.
The Government of Tanzania retained a 30% shareholding and the International Finance Corporation (IFC), a member of the World Bank Group, took up 15% of the shareholding in the bank. The new entity became known as NBC Limited.
The Relationship Manager –Insurance is responsible for assisting the Head of Insurance in insurance business development and overall business oversight. The role concentrates on driving sales and ensuring Insurance penetration in the allocated branch grows, increasing productivity and monitoring performance. This includes training, attending to complaints and queries, and customer service duties.
Accountability: Business Direction
-Co-ordinate all Bancassurance activities conducted within the allocated zone
-Support all Bank departments on insurance matters
-Prepare management information as required
-Provides guidance and training to bank staff on insurance matters
-Manage end to end insurances process in the branches
-Comply with the insurance industry requirements as per the act or legislation
Accountable for achieving annual income targets as cascaded from Head of Insurance
Monitoring of progress towards achieving targets is done on a monthly basis.
Active involvement and accountability for making purchase/ refund business decisions within set limits
Establish relationships with key clients or business influencers in the local area
Accountability: People Management
Working with Head of Insurance to agree with business direction and ways of conducting insurance business
Dealing with outlets, operations centres to ensure full understanding of the insurance process & procedures
Assist Head of Insurance in being the main point of contact with all matters relating to the insurance business in the branches
Providing support and training on insurance matters
Ensure that branch staff owns and manage customer queries and complaints by taking ownership and resolving them in a timely manner. Act as the escalation point for their unresolved queries and complaints.
Assist the Head of Insurance in creating an empowering environment for branch managers & staff, encouraging individual ownership and initiative to drive Insurance.
Accountability: Risk Management
Ensure all regulatory requirements are met e.g. renewals, informing and ensuring compliance to the insurance act
Ensuring staff dealing with insurance adequately trained
Ensuring claims process is followed and adhered to by both staff and branches
Visits to outlets to ensure correct adherence to processes and procedures
Timely communication of all changes relating to insurance activities or requirements
Responsible for all audit matters on insurance in the branches
Accountability: CUSTOMER SERVICE
•Provides support to outlets and other functions on insurance issues
•Interact regularly with internal service providers (e.g. Operations, KYC Helpdesk) to ensure fast and efficient service to customers (both internal and external customers)
-Business Improvement Orientation (Meets some of the requirements and would need further development),
– Digital familiarity (Meets all of the requirements),
-Enabling team success (Meets some of the requirements and would need further development),
– English, Experience in a similar environment,
– Higher Diplomas – Business,
– Commerce and Management Studies,
– Openness to change (Meets some of the requirements and would need further development),
-Operational administration (Meets some of the requirements and would need further development),
-Product and/or Service Knowledge (Meets some of the requirements and would need further development),
Qualityyorientation (Meets some of the requirements and would need further development
Opening Date: 13th September 2021
Closing Date: 28th September 2021